- You may return your item within 14 days of delivery.Return Requirements• A $6 return fee will be deducted from your refund.• Items must be unworn, unused, and in original condition.• All original packaging, tags, and accessories must be included.• Returns that show signs of wear, damage, stains, odors, or alterations may be refused.How to Start a ReturnTo begin the return process, please email us at info@shozoutlet.com with the following information:• Order number• Full name• Reason for returnOnce your request is approved, we will email you a prepaid return label.Refunds• Refunds are issued to the original payment method after the returned item is inspected and approved.• Please allow 3–5 business days for processing once the return is delivered to our facility.• The $6 return fee will automatically be deducted from the refund amount.⸻ExchangesWe offer easy exchanges for size or color (if available).How to ExchangeTo request an exchange, please email info@shozoutlet.com with your order number and the item you would like to exchange for.If the requested item is in stock, we will place it on hold for you and send the exchange instructions.⸻Non-Returnable ItemsFor hygiene and safety reasons, the following items cannot be returned or exchanged:• Items marked as Final Sale• Used or worn products• Products missing original packaging⸻Order IssuesIf you received a damaged, defective, or incorrect item, please contact us at info@shozoutlet.com within 48 hours of delivery. We will resolve the issue immediately.⸻Need Help?For any questions about returns, exchanges, or orders, our support team is available at:📧 info@shozoutlet.com